Due to concerns about the COVID-19 virus, for everyone’s safety, we ask customers who pay bills in person to choose one of the other options we provide, including online bill payment; automatic bank draft; payment by mail; local office night depository or drive-through deposit box; and payment by phone using a credit card, debit card or electronic check. We encourage you to use our online website or mobile app, for self-service and 24/7 account access, as call wait times may be longer than usual.
This is a temporary situation, and we recognize that many businesses, individuals and families may be impacted by these unprecedented events. As this situation evolves, we are committed to being responsive to the needs of our members, employees and communities.
As circumstances surrounding the pandemic change, we are evaluating the measures we have put in place and carefully weighing further steps. We are coordinating our response with federal, state, and local officials and following the guidance of the Centers for Disease Control and other agencies.