PVEC LOBBIES CLOSED
With the impact of the COVID-19 virus disrupting much of our daily lives, Powell Valley Electric Cooperative wants to assure our members of our commitment to continue providing safe and reliable service throughout the duration of this public health crisis. Due to the COVID-19 threat to the health and safety of our members and employees, PVEC will be closing the lobbies to walk-in traffic in our three PVEC offices effective Monday, March 23, until further notice. A temporary drive-thru operation will be available at each of PVEC offices. Members are encouraged to use online, phone or drop-box payment options to manage their account. We appreciate your understanding and patience during these challenging times.
FOR MORE INFORMATION PLEASE READ NEWS POST BELOW
In light of developments with the COVID-19 virus, and out of concern for the health and safety of everyone, the monthly Board of Directors meeting scheduled for March 30th, 2020, has been postponed until further notice.
In addition, all construction services are being suspended until further notice, unless it is an emergency. We will work emergency construction as needed.
We will continue to assess this very serious situation and keep you informed. Thank you for your support and understanding during this very difficult time for everyone.
A message from General Manager/CEO Randell Meyers:
PVEC understands the hardships that some of our members are facing during the Coronavirus pandemic. Out of concern for our members who have been affected by the pandemic, PVEC will postpone disconnection of service for nonpayment of electric bills and will waive late pay fees at this time. Electric bill balances that are owed will continue to accrue during this grace period. PVEC will work with members and will offer to make payment arrangements to those who are behind on their electric bills as a result of the COVID-19 outbreak. Please contact your local PVEC office. If possible, members are encouraged to continue making payments to avoid a large electric bill balance.
Our lobbies remain closed; however, our temporary drive-through windows, phone lines, and website remain open and we will assist in any way possible. We extend our heartfelt good wishes to all of you as we work through this challenging time.